Shipping policy

Shipping Policy

Last updated: July 28, 2026

At Giftly, we are committed to delivering your order as quickly and safely as possible. We partner with trusted fulfillment partners to ship products directly to you.

Order Processing Time

All orders are processed within 1–5 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that processing times may be longer during holidays, promotional periods, or periods of high demand.

Shipping Times

Estimated delivery times:

United States & Canada:
7–20 business days

Delivery times may vary depending on your location, shipping carrier, customs processing, and other factors outside of our control.

Please allow additional time for tracking updates to appear after your order has been shipped.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

You can use this tracking number to monitor your package's journey. Please note that tracking updates may take several days to become available after shipment.

Customs, Duties & Taxes

Customers are responsible for any customs fees, duties, or taxes that may apply to their order.

Giftly is not responsible for delays caused by customs processing or inspections.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes to the shipping address.

Lost or Delayed Packages

While we work with reliable shipping partners, unexpected delays can occasionally occur due to weather, customs, carrier delays, or other circumstances outside of our control.

If your package has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.